Privacy Policy

1. Who We Are

Beyond Beauty Med Spa is an aesthetic and wellness practice located in Coeur d'Alene, Idaho. Our website provides information about aesthetic and wellness services, allows visitors to learn about our providers and treatments, contact our team, request or schedule appointments, and receive information about the practice.

References to "Beyond Beauty," "Beyond Beauty Med Spa," "we," "us," or "our" in this Privacy Policy refer to Beyond Beauty Med Spa as applicable to the website and services described here.

2. Information We May Collect

The information we collect depends on how you interact with our website and services. Categories of information may include the following.

Contact Information

• First and last name
• Email address
• Telephone number
• Mailing address, when provided

Appointment and Inquiry Information

• Appointment requests and scheduling information
• Services or treatments you are interested in
• Questions or messages submitted through website forms
• Communication preferences
• Information you voluntarily provide when asking about a treatment or consultation

Health-Related Information You Choose to Provide

When contacting us about an aesthetic, medical, wellness, or weight-management service, you may voluntarily provide information related to your health, concerns, treatment goals, medications, symptoms, or medical history.

Please avoid submitting unnecessary sensitive medical information through general website contact forms. Our staff may direct you to an appropriate method for providing information needed for your care.

Transaction and Payment Information

If you purchase a service, make a payment, submit a deposit, or apply for financing, transaction-related information may be processed by payment processors, financing companies, scheduling providers, or other service providers.

Beyond Beauty Med Spa may receive information about a transaction, such as payment status, amount, appointment, or transaction identifier. Payment card information may be processed directly by the applicable payment provider rather than stored through the public website.

Marketing Information

If you subscribe to our newsletter or promotional communications, we may collect your email address, communication preferences, subscription status, and information about interactions with communications where permitted by law.

Device and Website Usage Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser and device type
• Operating system
• Referring website or page
• Pages viewed
• Approximate geographic region derived from an IP address
• Date and time of visits
• Website interactions and navigation activity
• Cookie and similar technology identifiers

3. How We Collect Information

We may collect personal information:

• Directly from you when you complete a website form.
• When you contact us by telephone, text, email, or another communication method.
• When you request or schedule an appointment.
• When you subscribe to marketing communications.
• When you purchase services or use available payment or financing options.
• Automatically through cookies, analytics tools, server logs, and similar technologies.
• From vendors and service providers that help us operate our website or business.

4. How We Use Personal Information

We may use personal information to:

• Respond to questions, inquiries, and consultation requests.
• Schedule, confirm, modify, and manage appointments.
• Communicate with you before or after an appointment.
• Provide information about treatments, products, services, or providers.
• Provide customer service and administrative support.
• Operate, maintain, protect, and improve our website.
• Understand how visitors use our website.
• Maintain website security and prevent fraud or misuse.
• Process or facilitate payments and financing arrangements.
• Send newsletters, promotions, or service updates when permitted by law.
• Maintain records and fulfill legal, regulatory, and professional obligations.
• Enforce our policies and protect the rights and safety of our practice and others.

5. Medical and Protected Health Information

Certain information obtained when you receive healthcare services from Beyond Beauty Med Spa may be subject to federal or state health privacy laws.

To the extent information constitutes protected health information under the Health Insurance Portability and Accountability Act, commonly known as HIPAA, or is otherwise protected by applicable health privacy laws, our use and disclosure of that information will be governed by applicable law and any Notice of Privacy Practices that applies to your care.

This website Privacy Policy is intended to describe our general website and online privacy practices. It does not replace any Notice of Privacy Practices that may apply to protected health information maintained in connection with clinical care.

6. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, tags, local storage, analytics technologies, and similar tools to operate the website and understand how visitors interact with it.

These technologies may be used to:

• Remember website preferences.
• Maintain website functionality.
• Measure website traffic and performance.
• Understand which pages and services are most useful to visitors.
• Diagnose technical problems.
• Measure the effectiveness of marketing or advertising, where used.

You can control many cookies through your browser settings. Blocking certain cookies may affect how some website features function.

7. Analytics and Advertising Technologies

We may use third-party analytics, tag-management, advertising, or measurement technologies to understand website traffic and improve our services. These providers may receive device identifiers, IP addresses, cookie information, page interactions, or similar technical data.

Depending on applicable law and the technologies in use, certain disclosures to advertising or analytics partners may be considered targeted advertising, cross-context behavioral advertising, or "sharing" of personal information.

Where legally required, we will provide applicable choices or consent mechanisms regarding these technologies.

8. Appointment Scheduling Services

Beyond Beauty Med Spa may use third-party technology to provide online appointment scheduling and practice-management functionality.

When you use an external scheduling system, information you submit may be collected and processed by that provider according to its own terms, privacy practices, security measures, and any agreements it maintains with Beyond Beauty Med Spa.

We encourage you to review the privacy information presented by the scheduling provider when using its services.

9. When We May Disclose Information

We may disclose personal information when reasonably necessary to operate our business and provide services, including to the following categories of recipients.

Service Providers

We may disclose information to companies that provide services on our behalf, such as:

• Website hosting and maintenance providers
• Appointment and practice-management platforms
• Email and communication providers
• Analytics and website performance providers
• Payment processors
• Financing providers
• Information technology and security vendors
• Professional consultants and other operational service providers

Healthcare and Professional Purposes

Information related to your care may be disclosed to healthcare professionals or other authorized parties when appropriate and permitted by applicable law.

Legal and Safety Purposes

We may disclose information when we reasonably believe disclosure is necessary to comply with law, regulation, legal process, licensing requirements, court orders, governmental requests, or professional obligations, or to protect the rights, property, health, or safety of Beyond Beauty Med Spa, our clients, or others.

Business Transactions

Information may be transferred as part of a merger, acquisition, reorganization, financing, sale of assets, or similar business transaction, subject to applicable privacy and healthcare laws.

10. Payment and Financing Providers

If you use a payment plan, financing service, payment card service, or other third-party financial service, that provider may collect personal and financial information directly from you.

Information submitted directly to an independent financing or payment provider is governed by that provider's privacy policy and terms. We encourage you to review those policies before submitting financial information.

11. Email and Marketing Communications

If you sign up to receive marketing emails, newsletters, offers, announcements, or similar communications, we may use the contact information you provided for those purposes.

You may unsubscribe from promotional email communications at any time by using the unsubscribe link contained in the email or by contacting us.

Even if you opt out of promotional messages, we may continue to send non-promotional communications that are necessary for an existing appointment, transaction, requested service, or other legitimate administrative purpose.

12. Text Messages and Telephone Communications

If you contact us by text message or provide a telephone number for appointment-related communication, we may use that number to respond to your request and communicate regarding appointments or services as permitted by law.

Where separate consent is required for marketing text messages, promotional messages will be handled in accordance with applicable consent requirements. Consent to marketing messages is not a condition of receiving healthcare services.

Standard message and data rates may apply.

13. Social Media and Third-Party Platforms

Our website may include links to social media platforms or features offered by third parties. If you interact with us through a social media platform, the platform may collect information according to its own privacy policy.

Please do not send sensitive medical information through public comments, public social media posts, or other non-private channels.

14. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

No website, electronic transmission, database, or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted electronically.

15. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate business and medical records, complying with legal and professional obligations, resolving disputes, and enforcing agreements.

Retention periods may vary depending on the type of information, applicable healthcare or professional recordkeeping requirements, contractual requirements, and applicable law.

16. Your Privacy Choices

Depending on your relationship with us and applicable law, you may have choices regarding certain uses of your information.

• You may unsubscribe from promotional emails using the unsubscribe link provided.
• You may manage certain cookies through your browser settings.
• You may contact us to update inaccurate contact information you previously provided.
• You may contact us with questions about our privacy practices.
• You may exercise privacy rights available under applicable state law.

Certain information may need to be retained where required for medical, legal, regulatory, fraud-prevention, recordkeeping, or other legitimate purposes.

17. State Privacy Rights

Depending on where you live and subject to applicable legal requirements and exceptions, you may have rights relating to your personal information. These may include rights to request access, correction, deletion, or a copy of certain personal information, or to opt out of certain forms of targeted advertising, sale, or sharing.

The availability and scope of these rights vary by jurisdiction. We may need to verify your identity before completing a privacy request.

We will not unlawfully discriminate against you for exercising privacy rights provided by applicable law.

To submit a privacy-related request, please contact us using the information at the bottom of this Policy.

18. Children's Privacy

Our public website is not directed to children under the age of 13, and we do not knowingly seek to collect personal information online from children under 13 through the general website.

Services involving a minor, where legally and medically appropriate, must be arranged in accordance with applicable consent requirements and practice policies.

If you believe a child under 13 has submitted personal information to us through the website without appropriate authorization, please contact us.

19. Third-Party Links

Our website may contain links to websites operated by third parties, including scheduling, financing, maps, social media, product manufacturers, and other service providers.

This Privacy Policy does not control the privacy practices of independent third parties. Please review their privacy policies before providing personal information through their websites or services.

20. Before-and-After Images and Testimonials

Beyond Beauty Med Spa may display client testimonials, reviews, photographs, or before-and-after images where permitted. Appropriate permission or authorization will be obtained where required by applicable law before identifiable patient information is used for promotional or public-facing purposes.

21. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, services, technology, business practices, or legal obligations.

When we update this Policy, we will revise the "Last Updated" date displayed at the top of the page. Material changes may also be communicated through other appropriate methods where required by law.

We encourage you to review this page periodically.

22. Terms & Conditions

Your use of this website is also governed by our Terms & Conditions.

23. Contact Us About Privacy